HDFC Bank SmartGateway · Updated July 2026

Cancellation & Refund Policy

How refunds are processed for MakrX memberships, sponsorships, and kit purchases paid through HDFC Bank SmartGateway.

Eligibility for cancellation and refund

You can cancel an order before it is shipped from our warehouse or before a makerspace booking starts. Refund eligibility for digital deliverables depends on the fulfilment status communicated on your dashboard.

Once we approve a refund, the reversal is initiated through HDFC Bank SmartGateway to your original payment method.

  • Prepaid orders: full refund to the original source (card, UPI, net banking).
  • Cash on delivery (if enabled) is refunded via bank transfer after KYC verification.

Refund timelines and communication

Once MakrX approves the refund, card and UPI reversals typically take 5-7 business days and net-banking 7-10 business days. International card refunds may take up to 14 business days depending on issuing bank policies.

You will receive an email confirmation containing the refund reference. Keep this handy when following up with your bank.

  • In-flight cancellations (before settlement) result in payment voids, appearing as reversed authorisations on your statement.
  • Partial refunds are supported for multi-line orders; taxes and shipping adjustments are reflected on the revised invoice.
  • If you do not receive funds after 10 business days, contact MakrX support and we will obtain a bank reference number for the reversal.

Escalations and dispute resolution

If you disagree with a refund decision, you may escalate the matter to payments@makrx.org within 15 days of receiving our response. Provide the order number, payment reference, and supporting evidence.

MakrX will review escalations with the bank’s grievance team. We aim to resolve disputes within 15 business days while adhering to RBI Ombudsman guidelines.

  • Chargebacks raised with issuing banks will temporarily disable your associated subscription until the dispute is resolved.
  • Repeated high-risk disputes may lead to account suspension in line with our Terms of Service.

Need a signed copy?

This document is maintained by MakrX for payments processed through HDFC Bank SmartGateway. Email refunds@makrx.org and we'll send the latest PDF.