1. Introduction and Acceptance
MakrX Private Limited ("MakrX", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our digital manufacturing platform, including MakrCave, MakrX.Store, and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
2.1 Personal Information
- Account registration data (name, email address, phone number)
- Profile information (skills, interests, makerspace preferences)
- Communication data (messages, support tickets, feedback)
- Billing and payment information (processed securely through third-party providers)
2.2 Usage and Technical Data
- Device information (IP address, browser type, operating system)
- Usage patterns (pages visited, features used, time spent)
- Performance data (loading times, error reports, crash logs)
- Cookies and similar tracking technologies
2.3 Makerspace and Project Data
- Equipment usage and booking history
- Project files and documentation (when shared)
- Collaboration and workspace activity
- Learning progress and certification data
3. How We Use Your Information
3.1 Service Provision
- Creating and managing your account
- Processing orders and transactions
- Facilitating makerspace bookings and access
- Providing customer support and technical assistance
3.2 Platform Improvement
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Performing security monitoring and fraud prevention
- Conducting research and data analytics (anonymized)
3.3 Communication
- Sending service updates and important notifications
- Providing marketing communications (with consent)
- Sharing educational content and community updates
- Responding to inquiries and support requests
4. Data Sharing and Disclosure
Our Commitment
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, including:
- Payment processors (Stripe, Razorpay) for transaction handling
- Cloud infrastructure providers (AWS, Google Cloud) for data storage
- Analytics services (Google Analytics) for usage insights
- Communication platforms (SendGrid, Twilio) for notifications
4.2 Legal Requirements
We may disclose your information when required by law, court order, or to protect our legal rights and those of our users.
5. Data Security and Protection
Technical Measures
- • AES-256 encryption for data at rest
- • TLS 1.3 for data in transit
- • Multi-factor authentication
- • Regular security audits
Organizational Measures
- • Employee training programs
- • Access controls and monitoring
- • Incident response procedures
- • Data minimization practices
6. Your Rights and Choices
6.1 Under DPDP Act 2023
- Right to access your personal data
- Right to correction of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to withdraw consent
6.2 How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@makrx.org or use the privacy controls in your account settings. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings or our cookie management tool.
Cookie Categories
- • Essential: Required for core platform functionality
- • Analytics: Help us understand user behavior (opt-out available)
- • Preferences: Remember your settings and choices
- • Marketing: Deliver relevant content (consent required)
8. International Data Transfers
Your data is primarily processed in India. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:
- Account data: Until account deletion + 90 days
- Transaction records: 7 years (legal requirement)
- Usage analytics: 26 months (anonymized)
- Communication logs: 3 years
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
Data Protection Officer
Email: hello@makrx.org
Address: Chandigarh, India
Phone: +91 7986154067
For privacy requests, please include your full name, contact information, and a detailed description of your request. We may ask for verification before processing.