HDFC Bank SmartGateway · Updated July 2026

Shipping Policy

Dispatch rules covering merch boxes, hardware kits, and equipment rentals paid through HDFC Bank SmartGateway.

Fulfilment timelines for prepaid orders

Orders paid online are queued for fulfilment as soon as the payment gateway confirms a successful payment. Orders placed after 7:00 PM IST are processed on the next business day. Weekends and public holidays may extend dispatch timelines.

You will receive shipment tracking numbers via email/SMS once the courier partner scans the package. The payment gateway does not influence fulfilment; it only facilitates payment collection.

  • Standard dispatch: 2-3 business days for in-stock items; backordered items follow lead times shown at checkout.
  • Priority dispatch is available for makerspace consumables within metro cities at an additional charge displayed before payment.
  • Digital goods (for example, CAD templates) are delivered instantly through your MakrX dashboard once payment succeeds.

Logistics partners and delivery coverage

MakrX ships physical products through DTDC, Blue Dart, and Delhivery for domestic India deliveries. International shipments are facilitated via DHL or FedEx and may attract customs duties payable by the recipient.

Couriers may require a government-issued photo ID at the time of delivery for high-value shipments above ₹50,000. Failure to provide ID can result in a return-to-origin scenario.

  • Delivery attempts: three attempts before the shipment is returned to our warehouse.
  • Large-format machines are delivered via specialised freight partners and include on-site installation scheduling.
  • Shipping charges shown during checkout include handling and insurance where applicable.

Lost, damaged, or delayed shipments

In the rare event of a lost or damaged shipment, notify MakrX support within 48 hours of the scheduled delivery date. Include photos of the packaging/product, along with your order number and payment reference.

We will initiate a claim with the courier. Replacement or refund decisions are communicated within five (5) business days of receiving the claim documentation.

  • Delayed shipments caused by natural disasters or regional lockdowns will be updated on our status page and via proactive notifications.
  • Customers may request order cancellation prior to dispatch. Once the parcel is with the courier, cancellation requests are treated as returns and follow the refund workflow.

Need a signed copy?

This document is maintained by MakrX for payments processed through HDFC Bank SmartGateway. Email support@makrx.org and we'll send the latest PDF.